Product faq
Product faq

Product faq

What kind of after-sales service can customers receive?

1) 7X24 hour technical service hotline to answer any issues encountered during equipment operation at any time2)Supu has a professional technical team to guide installation and provide free operation and maintenance training to customers, ensuring the stability of actual operation. Regular technical visits are also provided to assist customers in effectively running equipment.3) The Supu factory has sufficient reserves of commonly used and vulnerable parts and has a dedicated after-sales department to promptly send them to customers to avoid downtime and economic losses caused by untimely replacement of parts. All components are provided by suppliers who have been cooperating with SAP for many years, with reliable quality. At the same time, we suggest that customers order equipment with some vulnerable parts available for timely replacement.

How can we better understand the devices of Supu?

Our factory has a showroom for prototypes, showcasing key products from Supu. We can prepare crushing materials in advance according to customers' actual needs or special material samples. We will conduct online equipment crushing displays and video live streaming introductions.

Does OEM accept?

Yes, We offer OEM service to our clients。

Who are we?

Zhejiang Supu Technology Co.,Ltd is a professional Manufacturer and Exporter for shredder & environmental protection equipment for renewable resources. We published our brand “Gator” for the shredding equipment include Industrial paper shredder, E-media shredder, single shaft shredder, two shafts shredder, four shaft Shredder, Baler and Several kinds of solutions, such as high security data destruction solution, toner cartridges recycling line, printing industry waste discharge solution, waste PCB recycling solution, radiator recycling Solution etc, customer customization is available. Company adheres to the "innovation, quality, integrity, service," the concept of development, continuous innovation, is committed to creating international environmental protection products equipment well-known brand. Gator has 18,000 square meter factory, with ISO 9001, 2008 certification and has own R&D department, get more than 50 patents and products certificated by CE, TUV, SGS Certifications; products exported to more than 95 countries. 

What pre-sales services can we provide?

Supu has an experienced and professional team of engineers and sales, with years of experience in mechanical design and market sales. It can recommend the most suitable solution according to customers' specific requirements, quickly and efficiently respond to customers' needs, and promptly answer their questions. 

Why should you buy from us not from other suppliers?

More than 20 years shredder and baler recycling equipment manufacturer experience, with widely solution and high standard qualitymachine. Gator has more than 30 invention patents, with "innovation, quality, integrity and service" concept of development 

What products can we provide to customers?

The plant of Supu covers an area of 20000 square meters. It has modern production equipment and a professional research and development team. It has many years of experience in customizing high security destruction equipment and environmental protection crushing equipment for customers at home and abroad. The plant mainly produces hard disk crushers, industrial grade Paper shredder, high security Paper shredder, chip grinders, multimedia destruction equipment, selenium drum crushing and recycling equipment, waste metal, plastic, electronic waste and other crushing and recycling equipment, Packaging machines, briquetting machines, and customized recycling production lines. 

How can we guarantee quality?

Always a pre-production sample before mass production;Always final Inspection before shipment; 

About certificates and patents

We have CE, SAA, CB , ROHS, ISO CERTIFICATES and many patents.

Delivery & Shipment.

Delivery:   Normally 7days (Precise lead time depends on all your requests on order, like qty, design, packing, test, etc.)-- Shipment:  Normally by sea, we will according to your need if by air or by express in special condition.

What is the order process?

Inquiry for the machine--offer with technical proposal and layout--purchasing order--payment--production--delivery--installation.

How long time for warranty time?

All our shredder warranty time are 1 year.

What are the advantages of the shredder machine?

User safety by emergency off switch smart and stable electronic control system ; Anti-Jam Technology prevents jams when machine is overloaded ;When improper overload ,motor will cut off automatic in 0.2second to protect the motor .synchronized sheets feeding with belt system movable waste recycle stand with two 230L container ,heavy duty caster for easy mobility tool lubrication system ,with oil spray system ,clean the tool and reduce the friction optional baler system